Guarantee
See the change in 90 days or get your money back.
(Terms & conditions apply to determine eligibility)
We only win if it works on you.
The mechanism behind Zephyrian is real and the effects of carotenoids are clinically backed by several studies. However, we understand that everyone’s body runs its own way.
Activate the guarantee in the Zephyrian app, photograph your journey, and if the change doesn’t come, we don’t want your money. Simple.
Timeline
Zephyrian works from the inside out, and builds gradually.
The antioxidants of Zephyrian start working long before anything shows on the skin, and the visible changes build gradually, taking up to 8 to 12 weeks to fully show up on skin.
See the graph below to understand the timeline of that gradual build.
Move along the curve · the shape from published research, not a reading of your own level.
What to expect
Three things worth knowing before you start.
It’s working from day one
Zephyrian is built on astaxanthin, one of nature’s strongest antioxidants, busy inside you long before anything shows.
See the study here
The shift is subtle, on purpose
Carotenoid colouration is subconsciously read as attractive and as a sign of health. The compliment our customers hear most is that they look better, but people can’t quite say what has changed.
See the study here
Give it 8 to 12 weeks
Visible warmth takes time to build, which is exactly why your guarantee runs long enough to see it.
See the study here
Guarantee terms
Before & after photos
Activate the guarantee in the Zephyrian app.
Take a before photo within 7 days of delivery, a halfway photo at day 45, and an after photo from day 90.
Follow the protocol
One softgel daily, with breakfast, for the full course. Claims are reviewed against your photo record.
Questions? Chat with us in the app.
Steps to claim the guarantee
Step 1
Activate when it arrives
In the Zephyrian app: verify your order, agree to the photo terms, and take your before photo within 7 days of delivery.
Step 2
Take it with breakfast
One softgel daily, with breakfast. A halfway photo at day 45, an after photo from day 90. Your dates are in the guarantee portal.
Step 3
Not convinced? Claim.
Submit your claim in the app between day 90 and day 150.
Submissions outside the claim window cannot be accepted.
Approved refunds are paid to the original payment method.
Questions and answers
Which orders qualify?
First orders of 3 pouches or more, or monthly subscriptions from the third delivery. Carotenoid levels build over roughly 90 days – a single pack doesn’t cover the buildup period.
Do I have to use the app?
Yes. The guarantee runs on the photo record, and the record lives in the app – activation, photo timing, and the claim itself. Your own dates and windows are shown in the guarantee portal.
What if I skip the before photo?
Then there’s no starting point to measure against, and a claim can’t be accepted. The before photo within 7 days of delivery is the one condition nothing else can replace.
When can I claim?
From 90 days after delivery until 150 days after delivery. Counting from the day it arrived, not the day you ordered, so shipping never eats your window. Your guarantee page shows both dates from day one.
What happens to my photos?
Stored privately, reviewed only for your claim, and deleted with your personal details 180 days after it resolves.
Money-Back Guarantee – Terms & Conditions
If you have taken Zephyrian daily for the full 90-day course and have not seen a change, you may be eligible for a full refund under the Zephyrian Money-Back Guarantee. To qualify you must meet all of the requirements below.
1. Eligible orders
- The guarantee applies to your first Zephyrian order. One claim per customer.
- A one-time purchase qualifies with 3 or more doypacks. A 3-pack or 6-pack qualifies; a single or a double does not.
- Subscriptions qualify on the terms in section 2 below.
- Orders are verified against the Zephyrian store at activation. An order we cannot verify cannot be covered.
2. Subscriptions
- A 3, 6 or 12-month plan is covered from your first order. One order already covers the full course.
- A 1-month recurring plan is covered from your third month, once three orders have shipped.
An active subscription is required. If it is cancelled before your claim is resolved, the guarantee no longer applies.
Photo deadlines run from your first order either way, so the before photo is banked from month one whichever plan you are on.
3. Eligible products
Zephyrian softgels are the only product covered. Anything else on the order does not count toward the 3-doypack minimum and is not refundable under this guarantee.
4. Your photo record
The guarantee runs on a photo record kept in the Zephyrian app. You must activate the guarantee in the app and submit three photos, each inside its own window. Failing to provide the required photos inside these photo windows results in voiding the guarantee.
- Before – within 7 days of delivery. Where no delivery date is on file, within 25 days of your order date.
- Halfway – day 45, with a window of day 40 to day 50.
- After – from day 90, and any time before your claim window closes.
Each checkpoint is one front-facing photo. Use the same framing and lighting each time: the comparison is what the claim is judged on. The dates that apply to your order are shown in the guarantee portal.
5. How claims are assessed
Your claim is assessed by the Zephyrian team against the three photos in your record: the before, the halfway and the after. The comparison between them is what the decision rests on, which is why consistent framing and lighting matter at each checkpoint.
Every claim moves through recorded stages, from submitted, to under review, to a decision, and each change is written to an audit log. If a claim is declined you are told the reason.
Photos that have been altered, filtered or otherwise manipulated void eligibility.
6. Submitting a claim
Submit your claim in the Zephyrian app between day 90 and day 150. Your exact dates are shown in the guarantee portal. Claims submitted before the window opens or after it closes cannot be accepted.
7. When a claim cannot be accepted
- The order was not your first Zephyrian order.
- A one-time order was below the 3-doypack minimum, or was not an eligible product.
- On a 1-month recurring plan, the third order has not yet shipped.
- The subscription the guarantee runs on has been cancelled.
- A claim has already been made on your account.
- The before photo was not submitted inside its window.
- Fewer than three photos are on file.
- The claim window has not opened yet, or has closed.
8. Refunds
Approved claims are refunded at the full purchase price you paid, to your original payment method.
9. Your photos and personal data
Photos are held in private storage and reviewed only to assess your claim. They are deleted, along with the personal details attached to your guarantee journal, 180 days after your claim is resolved or after your claim window closes unused.
Your photo record is the thing a claim is assessed against, so it has to exist for a claim to be completed. You can ask us to delete your photos and personal details at any time and we will do so. If you ask before your claim is resolved we will still delete them, but there will be nothing left to assess, and a claim can no longer be completed on that order. To make a request, contact support@zephyrian.shop.
10. Questions
Contact us at support@zephyrian.shop or chat with us in the app.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.